A number of temporary challenges; including influenza, COVID, continued weather events and a pre-existing staff shortage are impacting the timeliness and effective delivery of our services.Please continue to get in touch with us, report issues, and send enquiries - we will be in contact as soon as possible. Thanks for your patience.
Rates are our primary source of income and help us provide a diverse range of services and facilities that make the Port Macquarie Hastings an enjoyable place to live, work and play. We collect rates so we can provide and maintain services and facilities for our community.
Receive your notices online
You can choose to receive your rates or water notice via email by signing up to eNotices online. All you have to do is sign up - and your rates will land right in your email inbox.
By taking this step, you will be:
• saving paper and helping to reduce our organisation’s carbon footprint
• reducing Council costs - which means more money for other important things
• receiving your rates by in a faster and more reliable way. Everything is saved electronically, so all your rates and water notices are listed in one easily accessible place.
It only takes two minutes to sign up. Make sure you have your e-reference number with you when you sign up and login (this is found under the total on your rates notice).
Login or Signup
Provide your original or notarised copy of your Marriage Certificate or change by Deed Poll.
Note: You will need to contact the NSW Land Registry Services separately to change your details on their records. For more information visit the NSW Land Registry Services website or call 1300 052 637 or email email@example.com.
If you are the property owner, you will need to complete our update customer details form.
If you are renting the property, a managing agent can send us a signed contract or authorisation from you stating the change of address details by either post or email to firstname.lastname@example.org.
Note: We cannot accept change of address notifications over the phone.
If you are a pensioner and you meet the following criteria, you may be eligible to receive concessions on your rates:
Complete an application for pensioner concession(PDF, 245KB) and return to council by visiting one of our Customer Service Centres or emailing to email@example.com.
If you are a war widow or widower, you will need to complete the war widow/widower concession attachment form(PDF, 251KB) in addition to the pensioner concession form.
You can request a refund of overpaid rates and water accounts by completing our online form.
Request a refund
Understanding your rates
The ordinary rate component is normally increased by the rate peg determined by the Independent Pricing and Regulatory Tribunal.
However, Council has resolved that for the 2022-2023 rating year that a one year rate freeze be adopted. Rates and charges for waste management, water, sewerage and stormwater services fall outside of the rate peg and are determined yearly.
Each parcel of land must be included in one of four categories for rating purposes - residential, business, farmland or mining. We decide which category your property should be in based on its characteristics and use.
If you would like to request a change in category of land for rating purposes, complete the Change in Category of Land Application Form(PDF, 147KB) and submit to us for consideration.
A set fee that applies to all properties - the income is used for various environmental projects such as:
This fee covers the domestic waste collection service (red, yellow and green bins). This fee is determined by the size and frequency of the red bin. If no bin services are utilised but a domestic collection service is available to the property, the minimum charge will apply as per our fees and charges.
The rate peg is the maximum percentage amount by which a council may increase its general income for the year. It's purpose is to protect the ratepayer from paying excessive amounts in their rate bill. The Independent Pricing and Regulatory Tribunal (IPART) sets the rate peg for NSW.
Land in NSW is valued by the Valuer General under the Valuation of Land Act 1916. We use land values to distribute rates across our local government area and this is done by using a combination of the land value of the property and a fixed amount per property. A change in land value does not necessarily lead to a similar change in rates.
Our rating period begins 1 July and goes through to 30 June each year, with rates notices issued quarterly.
When we issue rates notices, we also attach another page which includes community notices and features about some of the projects rates contribute to in your community. This is mailed out in the same envelope, or attached as another document in your online notice.
The most recent rates notice was issued in January. See what was featured in our January notice.
Read the rates follower(PDF, 981KB)