Duty planners & surveyors

If you need guidance through the development application process, you can book a meeting with our duty planners or duty building surveyors.

Our planners and surveyors can provide:

  • assistance with general planning and building enquiries
  • help locating information about zoning and development controls
  • guidance on the development application process
  • advice on the type of information you need to support you application.

The duty team cannot review your detailed plans, advise whether your plans will be approved, or confirm that your proposal meets all the requirements to be considered exempt development or complying development. We recommend that you book a pre-lodgement meeting for any large or more complex proposals.

This is a free service, available from 9am–1pm, Monday to Thursday. All appointments are for a maximum of 15 minutes.

To access the Duty Planner service, book an appointment through our online booking system below.

Before you book

Step 1.Have you checked NSW ePlanning Spatial Viewer?

If you’re not sure which planning controls apply, make sure to check the ePlanning Spatial Viewer first. The Spatial View collates information from the Local Environmental Plan and the Development Control plan, which outline the various planning controls applying to the land and to the specific development type. 

Step 2.Have you read our development and construction FAQs?

Make sure to check the frequently asked questions on the development application process before booking your meeting. You may find the answers to your questions here, so you can make the most of your time with a planner.

Example: Camping on the farm, tiny homes, zoning, how to get copies of plans etc.

Step 3.Making a booking

You will need to answer some standard questions when making a booking, so make sure that you know the basic details of your enquiry so we can direct it to the right person.

All appointments are:

  • held over the phone, for a maximum of 15 minutes
  • available from 9am–1pm, Monday to Thursday.

Book a meeting

Need advice?

Our duty team can only provide preliminary advice on planning-related enquiries associated with properties. To make your application process faster and easier, make sure you're directing your questions to the right place.

If your enquiry relates to:


  • water and sewer (including location of pipes, pipe sizes, connection requirements, fees for connection, s68 application etc)
  • building information certificates
  • compliance activities
  • flood planning information
  • food safety or food premises requirements
  • on-site waste management
  • rezoning

Please contact our customer service team on (02) 6581 8111 so they can direct your enquiry.

Getting expert advice

For detailed advice about your property or development, we recommend you engage a specialist consultant to help with your decision making. 

 

Council's Heritage Advisor is available to provide free advice to owners of heritage items.  If you would like to make an appointment, please contact our customer service team on (02) 6581 8111

 

If you are buying or selling a property, speak with your conveyancer about matters like easements, private agreements and access roads.

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