To improve our efficiency and better serve our growing community, we have embarked on a transformational journey to modernise our operations and the systems we use to provide robust services.
Several projects have been road-mapped under the transformation strategy, planned to take place over the next 3 years.
The planned projects look to achieve our transformation vision:
Enable and empower great service delivery, innovation and community connection through efficient, effective and well-governed organisational operations.
Actioned in late 2021, the first major change involved realigning our structure. This formalised the Office of the CEO, and accelerates our capacity to improve our operations, manage risk, elevate our capability to deliver our services and meet community expectations via four directorates:
- Community Infrastructure
- Community, Planning & Environment
- Community Utilities
- Business and Performance.
Our teams are now housed under a directorate that supports their strategic objectives, streamlining reporting lines and improving efficiency and effectiveness across the organisation.
Future projects look to upgrade and implement technologies which improve our customer and employee experiences. Our key focus is in making working with and for Council simple, accessible, prompt, and effective.
We are prioritising ensuring that our decisions are transparent, data driven, and compliant by reviewing our policies and frameworks, our systems and our philosophy.
For a more in depth overview of our Transformation objectives, focus areas, and the expected outcomes – read The Case for Change(PDF, 3MB), our roadmap for reform.