Compliments and complaints help us to understand what we’re doing well, and where we can improve our service to our community, so making it easy for you to have your voice heard is important to us.
We value your feedback and are committed to understanding any concerns you may have and dealing with them promptly and without prejudice.
To compliment us on something we have done well please use our compliment form
A complaint is a dissatisfaction with the service you have received or the behaviour of an employee.
To make a complaint about the service you have received or the behaviour of an employee please take the time to complete the Complaints form.
A complaint is not:
To review our assessment process, please see our Customer Complaint Flowchart(PDF, 53KB)
Councillor Conduct Complaints
Complaints relating to the performance and conduct of Councillors is managed by the Office of the CEO. All correspondence relating to a Code of Conduct Complaint is to be address to the Chief Executive Officer:
Chief Executive Officer
Address: 17 Burrawan Street, Port Macquarie NSW, 2444