Compliments & Complaints

Compliments and complaints help us to understand what we’re doing well, and where we can improve our service to our community, so making it easy for you to have your voice heard is important to us.

We value your feedback and are committed to understanding any concerns you may have and dealing with them promptly and without prejudice.

To compliment us on something we have done well please use our compliment form

A complaint is a dissatisfaction with the service you have received or the behaviour of an employee.

To make a complaint about the service you have received or the behaviour of an employee please take the time to complete the Complaints form. 

A complaint is not:

  • A request for service (Report an Issue) 
  • Infrastructure faults or requests for maintenance work (Report an Issue)
  • An objection to a planning matter
  • Appeal against a fine - This is Revenue NSW and not Council 
  • A request for information

To review our assessment process, please see our Customer Complaint Flowchart(PDF, 53KB)

Councillor Conduct Complaints

Complaints relating to the performance and conduct of Councillors is managed by the Office of the CEO. All correspondence relating to a Code of Conduct Complaint is to be address to the Chief Executive Officer:

Chief Executive Officer

Address: 17 Burrawan Street, Port Macquarie NSW, 2444

Email: council@pmhc.nsw.gov.au

Complaints to the NSW Ombudsman

If we have not been able to resolve your complaint, and you believe we have done something wrong, you may be able to take your complaint to the NSW Ombudsman: www.ombo.nsw.gov.au

To see when and how you may be able to make a complaint to the NSW Ombudsman visit: NSW Ombudsman - How to make a complaint

 

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