A number of temporary challenges; including influenza, COVID, continued weather events and a pre-existing staff shortage are impacting the timeliness and effective delivery of our services.Please continue to get in touch with us, report issues, and send enquiries - we will be in contact as soon as possible. Thanks for your patience.
The best way to stay up to date on all natural disasters and emergencies is by regularly visiting the Disaster Dashboard. It collates our updates, and local information from emergency and weather services in real time.
In an emergency when the safety of yourself or others is threatened, please call Triple Zero (000) for urgent assistance from police, fire or ambulance services.
You should only call 000 when:
The State Emergency Service (SES) provide emergency flood or storm assistance.
Call 132 500 if:
In emergency situations where the health and safety of a person, or your property is not threatened, non-emergency services should be contacted instead. While it can be overwhelming, we all need to ensure we are asking for the right help so emergency responders can attend life-threatening or urgent situations first.
For non-urgent situations refer to the following numbers:
The best way to stay safe and to keep others safe in an emergency is to be informed.
Visit the Disaster Dashboard to get real-time local emergency information, tune into local radio, websites or other media and listen for advice, instructions and updates.
Know the do’s and dont's during an emergency: