During an emergency

The best way to stay up to date on all natural disasters and emergencies is by regularly visiting the Disaster Dashboard. It collates our updates, and local information from emergency and weather services in real time.

Disaster Dashboard

Emergency contacts

When to call Triple Zero (000)

In an emergency when the safety of yourself or others is threatened, please call Triple Zero (000) for urgent assistance from police, fire or ambulance services.

You should only call 000 when:

  • someone is seriously injured or in need of urgent medical help
  • your life or property is being threatened
  • reporting a fire, both house fires and bushfires
  • you have just witnessed a serious accident or crime
  • reporting a major gas leak.

When to call the SES (132 500)

The State Emergency Service (SES) provide emergency flood or storm assistance.

Call 132 500 if:

  • a storm has caused serious damage to your home
  • your property or business is at risk of flooding
  • a tree has fallen on your car, home, or business.

Non-emergency contacts

In emergency situations where the health and safety of a person, or your property is not threatened, non-emergency services should be contacted instead. While it can be overwhelming, we all need to ensure we are asking for the right help so emergency responders can attend life-threatening or urgent situations first.

For non-urgent situations refer to the following numbers:

Stay connected

The best way to stay safe and to keep others safe in an emergency is to be informed.

Stay informed

Visit the Disaster Dashboard to get real-time local emergency information, tune into local radio, websites or other media and listen for advice, instructions and updates.


Stay in touch

  • Keep in touch with close friends, family and neighbours to check if they are safe and to let them know you’re safe
  • Notify police if family, friends or neighbours are missing
  • Let others in your community know of the emergency - they may not have heard the emergency warning yet
  • Use social media to share emergency warnings.

Stay safe

Know the do’s and dont's during an emergency: