During an emergency

Emergency contacts

When to call Triple Zero (000)

In an emergency when the safety of yourself or others is threatened, please call Triple Zero (000) for urgent assistance from police, fire or ambulance services.

You should only call 000 when:

• someone is seriously injured or in need of urgent medical help
• your life or property is being threatened
• reporting a fire, both house fires and bushfires
• you have just witnessed a serious accident or crime
• reporting a major gas leak.

When to call the SES (132 500)

The State Emergency Service (SES) provide emergency flood or storm assistance.

Call 132 500 if:

• a storm has caused serious damage to your home
• your property or business is at risk of flooding
• a tree has fallen on your car, home, or business.

Non-emergency contacts

In emergency situations where the health and safety of a person, or your property is not threatened, non-emergency services should be contacted instead. While it can be overwhelming, we all need to ensure we are asking for the right help so emergency responders can attend life-threatening or urgent situations first.

For non-urgent situations refer to the following numbers:

• SES NSW non-emergency - 138 737
• General electrical issues (Essential Energy) - 13 23 91
• Reporting electrical wires down (Essential Energy) - 13 20 80
• General health & medical advice (healthdirect) - 1800 022 222
• Mental health assistance (NSW Mental Health line) - 1800 011 511
• Non-urgent police assistance - 131 444
• Burst mains or sewerage leaks - 6581 8111 
• Poisons information (NSW Poisons Information Centre) - 13 11 26
• Crime Stoppers - 1800 333 000
• Gas leaks - 1800 427 532 (1 800 GAS LEAK)

Stay connected

The best way to stay safe and to keep others safe in an emergency is to be informed.