About your water bill

Water access is charged based on the following water meter sizes:

Unconnected properties that have the service available are also levied an annual availability charge of $190.00.

Properties that are non-rateable under Section 555 of the Local Government Act are exempt from the payments of annual water availability service charges.

Water consumption is generally charged based on the following tariffs:

• Water consumption tier 1  = $3.98 per kilolitre
• Water consumption tier 2 = $7.96 per kilolitre

Different fees apply for recycled water charges and domestic dual reticulation.  For a complete breakdown of the water supply tariffs view the 2024/25 Fees and Charges(PDF, 9MB) (adopted June 2024).

The usage charge increases when yearly consumption exceeds the set level. For example: The usage threshold for a 20mm service is 270kL. For every kilolitre up to 270kL you will be charged the first tier. For every kilolitre used over 270kL, you will be charged at the tier 2 rate. 

Water Usage Tracker

The Water Usage Tracker is an easy way for residents to monitor how much water they are using daily in each quarter and whether or not they need to improve water efficiency practices to avoid paying the higher rate per kilolitre. The Water Usage Tracker is located on the back of your water rates notice. The graph format illustrates how much water a household has used in this billing quarter, last billing quarter and the same billing quarter for the prior year. Predictors indicate whether your usage levels are consistent over time.

Due to a system upgrade that has caused a delay in issuing water bills since the end of 2024, you may have received a water bill that covers a billing cycle period greater than 3-months. This is the most likely reason for the increase in your water bill.

Residents should check the billing period on their water bill to see if it covers a period greater than 3 months as this is the most likely reason for an increase in your bill. Residents can also check the daily average usage on the back of the water bill and check the meter read on their water bill against their meter for anomalies.

If you have concerns, please contact customer service.

The normal 3-month water billing cycle is expected to return by May.

If you can’t pay your water bill by the due date, contact customer service to discuss your options.

No, the water access and usage charges are set annually on 1 July.

You can find our current water access and usage charges above.

If you have more questions about your water bill, please contact customer service.