Our online payments, records portal and eServices will be offline from 5:30pm Thursday 8 December until 9:00am Friday 9 December, 2022. Other payment options, such as direct debit and BPay will be available as usual. See all options at the link below.
Wastewater on top of the ground surface can increase the risk of spreading diseases to humans and can harm the environment. If you've noticed sludge or smelly water on a neighbouring property or place of business, there may be a problem with their on-site sewage system.
Help us keep our environment clean and people safe by reporting the issue to us.
Has the water been there long? Can you see a pipe discharging? Is it seeping from the ground? Does it occur during dry weather or only when it rains?
Is your neighbour aware of the situation? They may not know there is an issue with their on-site sewage system or they may be emptying buckets of greywater, which can be emptied on the grass.
Photos and videos help us to see and identify the issue that may be occurring.
If you notice a leak or discharge from one of Councils sewer systems, call 6581 8111 immediately or the after hours number 6583 2225.
Greywater is used water from the shower, laundry or bath tub. It must be used immediately on grass or flower gardens. Greywater cannot be stored.
Blackwater is dirty dishwater and toilet water. Do not use this.
Aerated wastewater treatment systems (AWTS) must be serviced quarterly by a qualified technician with the service reports sent to Council.