Our online payments, records portal and eServices will be offline from 5:30pm Thursday 8 December until 9:00am Friday 9 December, 2022. Other payment options, such as direct debit and BPay will be available as usual. See all options at the link below.
The GIPA Act requires us to make council information accessible to the public.
Our website contains most information about us, such as projects, activities, plans, codes, policies, programs, reports, planning, developments and approvals.
If you would like to request copies of development documents, please refer to the information on this process.
If you are unable to find information you are looking for on our website you can make an informal request by contacting us on 6581 8111. You may be asked to complete an Informal Access Application and show identification.
Formal requests are usually required if the information you need:
To make a formal information request:
To request adjoining property owner’s names and postal address for dividing fence, tree or burning off matters please complete the Adjoining Property Owners Application form.
We are not obliged to pass on the contact details of adjoining landowners for privacy reasons unless the request is made under the Dividing Fences Act 1991, the Environmental Planning and Assessment (Regulation) Act 2000 or the Rural Fires Act 1997. Only owner names and forwarding addresses will be provided. Personal contact details (i.e. email address or telephone numbers) of adjoining landowners will not be provided. Land titles details are also available from NSW Land and Property Information (www.lpi.nsw.gov.au or 1300 052 637) for a fee.
A request for information may be refused if:
Under the GIPA Act, we are not permitted to provide information to you if it may be against public interest for us to do so. We are required to consider public interest, if your request falls into any of the following categories:
We aren’t allowed to use the following reasons when considering public interest:
In addition to considering public interest, the GIPA Act says we are not permitted to provide information to you if it falls into one of the following categories:
If your application for information is refused, you can appeal the decision. There are three appeal options:
For advice or assistance concerning your right to access council information, contact the Office of Information and Privacy Commission NSW:
We keep a disclosure log in accordance with section 25 of the Government Information (Public Access) Act 2009.
The disclosure log records detail of information released in response to formal access applications that may be of interest to other members of the public. The disclosure log contains non-personal information only.
Information recorded includes the date the application was decided, a description of the information to which access was provided in response to the application, and a statement as to whether the agency intends to make the information available to other members of the public and, if so, how it can be accessed.
View the Disclosure log
GIPA is the term we use for Government Information and Privacy Act.
Our Information Guide(PDF, 2MB) has been prepared in accordance with the provisions of Section 20 of the Government Information (Public Access) Act 2009