• Site wide emergency announcement. Site wide emergency resolved announcement. Site wide generic announcement.

    Our Customer Service Offices in Laurieton, Port Macquarie and Wauchope will close for the Christmas/New Year period commencing 2:00 pm, Tuesday 24 December 2019 and will reopen on Thursday 2 January 2020 at 8.30 am.

    For more information on other Council closures, click here.

Main Content Anchor

Water leak investigation

If you suspect your property has a water leak, here's what you can do to check: 

  1. Ensure all internal and external taps are turned off. Take a water meter reading after the last person has gone to the toilet or brushed their teeth at night and check again in the morning before any water is used. If the meter reading has increased, you have a leak that needs to be found and fixed.
  2. Put food colouring in your toilet cistern. If it seeps into the toilet bowl without flushing, you have a leak. Fixing it can save up to 3,785 litres a month. 
  3. Leaking taps can usually be fixed with a new washer.

If you have a water leak or notice any damaged water or sewer infrastructure including faulty water meters, broken pipes or damaged sewer manholes please contact Council on (02) 6581 8111 or our After Hours Emergency Service on (02) 6583 2225.

Our maintenance staff will visit the site, investigate the damage or fault, and make any necessary repairs or replacements.  If the damage or fault is not part of Council's infrastructure, a licensed plumber will need to be contacted at the property owner's expense.

Did you know? 

A toilet cistern leaking at a rate of one litre per minute will add approximately $1,472 to your annual water charge, based on 2017/18 water charges. If the usage threshold has already been met, this figure will double.

This page was last updated on: 22 November 2019