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Council Services - What's currently open and closed

We're open for business and have changed the way we deliver services to our community.  COVID-19 continues to be a major concern within our community, so we're following the advice from the Australian Government and NSW Department of Health and taking a range of measures to ensure we can continue to provide essential services, and ensure the safety and well-being of our staff and community.

What's currently open and closed

The following information is updated regularly. Here's what's currently open and closed throughout the Port Macquarie-Hastings region.

Council services and facilities that are open

Customer Service Centres and Call Centre

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Phone 6581 8111 for all enquiries. 

Customer Service Centres in Port Macquarie, Laurieton and Wauchope are open for essential payments only.

To ensure we provide optimal safety for our staff and community, Duty Planners and Town Planners will be available for phone discussions (no face-to-face) until further notice. 

To arrange to speak to a Planner or for any other enquiries, contact us via email at council@pmhc.nsw.gov.au or call us.

Libraries

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Port Macquarie, Laurieton and Wauchope libraries are open for browsing and borrowing. You can also use the online services including ebooks, and streaming services. The libraries are not currently available for other services like printing, meetings, and computer use.

Visit Mid North Coast Libraries website for more information.

Waste Facilities

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Cairncross, Comboyne, Kew, Port Macquarie and Wauchope are open. 

Card (eftpos and credit card) payments only are required at all facilities, except Comboyne. Comboyne accepts cash only as it doesn't have a card payment service.

If you have a domestic waste collections service at your address, you may book a kerbside collection for $36.00.  View the Kerbside Collection page for more information.

Water and Sewer Operations

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Port Macquarie Airport

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Check with your airline regarding the latest services available.

Airport Cafe is currently closed. 

 

 

Glasshouse

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The following services are currently available: Visitor Information Centre, Box Office, Customer Service desk and Glasshouse Shop.

Current operating hours are Monday to Friday 9:00am - 4:00pm, and weekends 9:00am -2:00pm.

 

Innes Gardens Memorial Park Crematorium and Lawn Cemetery

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As per current social distancing and gathering guidelines - the office is currently closed but you can call us on 02 6581 8777.

 

 

Public Swimming Pool

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Port Macquarie Olympic Pool is open. Wauchope, Laurieton and Kendall Pools are now closed until the summer season.

More detail on what measures and guidelines are in place is available on Port Macquarie-Hastings Pools' website.

Outdoor playgrounds

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Adhere to current gathering limits of up to 20 people, maintain physical distance and practise good hygiene.

 

 

 

Port Macquarie Indoor Stadium

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Adhere to COVID safe requirements and practise good hygiene.

 Community Halls

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Adhere to COVID safe requirements and practise good hygiene. Operators must have appropriate COVID-19 Safety Plans in place.

Visit our Community Halls page for more information.

Outdoor exercise equipment

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Adhere to current gathering limits of up to 20 people, maintain physical distance and practise good hygiene.

 

 

 

The Pound

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Revised days and hours. Check our web page for details here. 

 

 

Ferries 

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Travel is free for delivery drivers delivering food, medicines and other life essentials.

 

 

Beaches

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Adhere to current gathering limits of up to 20 people, maintain physical distance and practise good hygiene.

 

Public amenities

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Adhere to current gathering limits, maintain physical distance and practise good hygiene.

 

 

 

Sports fields

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Community sporting competitions, full training and contact activities can recommence with COVID-19 Safety Plan and approval from Council.

 

 

 

Parks and reserves

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Adhere to current gathering limits of up to 20 people, maintain physical distance and practise good hygiene.

 

Skate parks

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Adhere to current gathering limits of up to 20 people, maintain physical distance and practise good hygiene.

 

BBQ and picnic areas

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Adhere to current gathering limits of up to 20 people, maintain physical distance and practise good hygiene.

 

Boat ramps

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Adhere to current gathering limits of up to 20 people, maintain physical distance and practise good hygiene.

Beach cafes

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As per current patron limits and guidelines.

 

Car parks

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Council services and facilities that are currently closed

Libraries

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Libraries in Port Macquarie, Laurieton and Wauchope are open for limited services onlyVisit Mid North Coast Libraries website for more information.

Glasshouse 

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Not currently open for performances or the Regional Gallery.

Glasshouse Customer Service is available from 9:00am-4:30pm Monday to Friday via phone on 6581 8888.  

The Hub

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What role do Council rangers have with enforcing the federal and state guidelines?

  • Council rangers continue with their usual activities of providing safe spaces for people to recreate.
  • In these circumstances the role of Council is to support the Public Health Order by providing visual cues and reminders to assist our community to behave in ways that are expected of them at this time.
  • Rangers will be actively moving people on if they are not complying with the Public Health Order. 

What cleaning is being undertaken at public facilities? 

Cleaning levels at our public amenities and facilities have been increased, and we’re endeavouring to continue to provide toilet paper and soap where possible, despite the setbacks we’ve faced with recent increases in theft and vandalism in these facilities.

This page was last updated on: 13 July 2020