• Site wide emergency announcement. Site wide emergency resolved announcement. Site wide generic announcement.

    We're changing the way we do business and how we deliver services to our community. We're still accessible and open for business via phone, email and online. Stay informed, visit our COVID-19 page. 

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Council Services - What's currently open and closed

We're still open for business and have temporarily changed the way we deliver services to our community.  

COVID-19 continues to be a major concern within our community, so we're following the advice from the Australian Government and NSW Department of Health and taking a range of measures to ensure we can continue to provide essential services, and ensure the safety and well-being of our staff and community.

We’ve increased staffing within our Call Centre Team, and you can contact us by phone on 02 6581 8111 during business hours, email us at council@pmhc.nsw.gov.au or search our website to find the information you need 24/7.

Our delivery of services such as water, sewer, waste management and our maintenance programs remain unchanged at this stage.


What's currently open and closed

The following information is updated regularly. Here's what's currently open and closed throughout the Port Macquarie-Hastings region.

Council services and facilities that are open:

Icon - Customer Service Centres Open  

Customer Service Centres in Port Macquarie, Laurieton and Wauchope - for essential payments only.

To ensure we provide optimal safety for our staff and community, Duty Planners and Town Planners will be available for phone discussions (no face-to-face) until further notice.

To arrange to speak to a Planner or for any other enquiries, please continue to contact us via email at council@pmhc.nsw.gov.au or phone 02 6581 8111. 

Icon - Customer Call Centre
Customer Call Centre on 02 6581 8111
Icons - Waste Services

Waste Facilities - Cairncross, Comboyne, Kew, Port Macquarie and Wauchope

Social distancing measures and a limit on the number of vehicles on site at any one time are currently in place - please restrict visits where possible. Card (eftpos and credit card) payments only are required at all facilities, except Comboyne. Comboyne accepts cash only as it doesn't have a card payment service

If you have a domestic waste collections service at your address, you may book a kerbside collection for $36.00.  View the Kerbside Collection page for more information

Icon - Water and Sewer Operations Water and Sewer Operations
Icon - Port Macquarie Airport Port Macquarie Airport- check with your airline regarding flight changes and/or cancellations (note, the Cafe is closed)
Icon - Crematorium Innes Gardens Memorial Park Crematorium and Lawn Cemetery (under strict social distancing and gathering guidelines) - the office is currently closed but you can call us on 02 6581 8777
ICON-Swimming-Pools_OPEN.png The Public Swimming Pool in Port Macquarie will open from 15 May, and in Wauchope from 18 May - 3 June with strict health and hygiene measures in place including: open for lap swimming with bookings only - 1 person per lane per 45 minutes. More detail on what measures and guidelines are in place is available on Port Macquarie-Hastings Pools' website


ICON-Playgrounds_OPEN.png   Outdoor playgrounds - please ensure you adhere to current gathering limits, maintain physical distance and practise good hygiene


ICON-Exercise-Equipment_OPEN.png  Outdoor exercise equipment  
Icon - the Pound The Pound - with revised days and hours
Icon - Ferries

Ferries - travel is free for delivery drivers delivering food, medicines and other life essentials


ICON - Beaches open Beaches - for exercise only (not for sunbaking or social gatherings).
Icon - Public Toilets open Public amenities
Icon - sports fields   Sports fields - for small group training up to a maximum of 10 people 
Icon - Parks open
Skate-Parks_OPEN.png   Skate parks 
BBQs-and-Picnic-Tables_OPEN.png  BBQ and picnic areas 
ICON - Boat ramps open Boat ramps
ICON - Beach Cafes open Beach cafes
 Icon Car park open  Car parks


Council services and facilities that are currently closed

Icon - Libraries   The Libraries in Laurieton, Port Macquarie and Wauchope are currently closed for face-to-face services. People can continue to access a range of online services including the new Click and Collect option, ebooks and Kanopy. Visit the Mid North Coast Libraries website for more information.


Icon - The Glasshouse The Glasshouse including the Visitor Information Centre and Regional Gallery are closed. Glasshouse Customer Service is available from 9:00am-4:30pm Monday to Friday via phone on 6581 8888. 
Icon - Indoor Stadiums The Port Macquarie and Wauchope Indoor Stadiums
Icon - the Hub The Hub
Icon - Community halls Community halls
ICON - Drinking Bubblers closed
Water fountains and drinking fountains turned off

What role do Council rangers have with enforcing the federal and state guidelines?

  • Council rangers continue with their usual activities of providing safe spaces for people to recreate.
  • In these circumstances the role of Council is to support the Public Health Order by providing visual cues and reminders to assist our community to behave in ways that are expected of them at this time.
  • Rangers will be actively moving people on if they are not complying with the Public Health Order. 

What cleaning is being undertaken at public facilities? 

Cleaning levels at our public amenities and facilities have been increased, and we’re endeavouring to continue to provide toilet paper and soap where possible, despite the setbacks we’ve faced with recent increases in theft and vandalism in these facilities.

This page was last updated on: 22 May 2020