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    We’re continuing to deliver and support our community during the COVID-19 health crisis. For information and advice click here.

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Council Services - What's currently open and closed

We're open for business and have changed the way we deliver services to our community.  COVID-19 continues to be a major concern within our community, so we're following the advice from the Australian Government and NSW Department of Health and taking a range of measures to ensure we can continue to provide essential services, and ensure the safety and well-being of our staff and community.

What's currently open and closed

The following information is updated regularly. Here's what's currently open and closed throughout the Port Macquarie-Hastings region.

Customer Service Centres and Call Centre

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Phone 6581 8111 for all enquiries. 

Customer Service Centres in Port Macquarie, Laurieton and Wauchope are open for essential payments only.

To ensure we provide optimal safety for our staff and community, Duty Planners and Town Planners will be available for phone discussions (no face-to-face) until further notice. 

To arrange to speak to a Planner or for any other enquiries, contact us via email at council@pmhc.nsw.gov.au or call us.

Libraries

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Port Macquarie, Laurieton and Wauchope libraries are open for limited services only.  You can also use the online services including ebooks, and streaming services. The libraries are not currently available for other services like printing, meetings, and computer use.

Visit Mid North Coast Libraries website for more information.

Waste Facilities

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Cairncross, Comboyne, Kew, Port Macquarie and Wauchope are open. 

Card (eftpos and credit card) payments are preferred at all facilities, except Comboyne. Comboyne accepts cash only as it doesn't have a card payment service.

If you have a domestic waste collections service at your address, you may book a kerbside collection for $36.00.  View the Kerbside Collection page for more information.

Port Macquarie Airport

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The airport terminal is open for chartered and commercial flights. Check with your airline regarding the latest services available.

Airport Cafe is currently closed. 

 

Glasshouse

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Visitor Information Centre, Box Office, Customer Service desk, Glasshouse Shop and Regional Gallery are all open.

Current operating hours are Monday to Friday 9:00am - 4:00pm, and weekends 9:00am -2:00pm.

Check their website for performance and exhibition details. 

Cemeteries

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Open for burials. 

 

Public Swimming Pools

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Port Macquarie, Wauchope, Laurieton and Kendall Pools are now open for the summer season.

More detail on what COVID safe measures and guidelines are in place at these facilities is available on Port Macquarie-Hastings Pools' website.

Outdoor playgrounds

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Adhere to current NSW gathering limits of up to 20 people, maintain physical distance and practise good hygiene.

 

Port Macquarie Indoor Stadium

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Open for general public access. Adhere to COVID safe requirements and practise good hygiene.

 

 Community Halls

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Adhere to NSW COVID safe requirements and practise good hygiene. Operators must have appropriate COVID-19 Safety Plans in place.

Visit our Community Halls page for more information.

Outdoor exercise equipment

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Adhere to current NSW gathering limits of up to 20 people, maintain physical distance and practise good hygiene.

 

 

The Pound

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Open with revised days and hours. Check our Pound web page for details.

 

 

Ferries 

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Pedestrians are to adhere to current NSW gathering limits of up to 20 people, maintain physical distance and practise good hygiene.

Beaches

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Adhere to current NSW gathering limits of up to 20 people, maintain physical distance and practise good hygiene.

 

Public amenities

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Adhere to current gathering limits, maintain physical distance and practise good hygiene.

 

 

 

Sports fields

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Adhere to NSW COVID safe requirements and practise good hygiene. Sporting clubs and associations must have appropriate COVID-19 Safety Plans in place and approval from Council.

Parks and reserves

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Adhere to current NSW gathering limits of up to 20 people, maintain physical distance and practise good hygiene.

Commercial operators must have appropriate COVID-19 Safety Plans in place and approval from Council.

 

Skate parks

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Adhere to current NSW gathering limits of up to 20 people, maintain physical distance and practise good hygiene.

 

BBQ and picnic areas

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Adhere to current NSW gathering limits of up to 20 people, maintain physical distance and practise good hygiene.

 

Boat ramps

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Adhere to current NSW gathering limits of up to 20 people, maintain physical distance and practise good hygiene.

Beach cafes

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As per current NSW Health Department patron limits and guidelines.

 

 

Council facilities that are currently closed:

The Hub

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What role do Council rangers have with enforcing the federal and state guidelines?

  • Council rangers continue with their usual activities of providing safe spaces for people to recreate.
  • In these circumstances the role of Council is to support the Public Health Order by providing visual cues and reminders to assist our community to behave in ways that are expected of them at this time.
  • Rangers will be actively moving people on if they are not complying with the Public Health Order. 

What cleaning is being undertaken at public facilities? 

Cleaning levels at our public amenities and facilities have been increased, and we’re endeavouring to continue to provide toilet paper and soap where possible, despite the setbacks we’ve faced with recent increases in theft and vandalism in these facilities.

This page was last updated on: 21 September 2020