• Site wide emergency announcement. Site wide emergency resolved announcement. Site wide generic announcement.

    Our Customer Service Offices in Laurieton, Port Macquarie and Wauchope will close for the Christmas/New Year period commencing 2:00 pm, Tuesday 24 December 2019 and will reopen on Thursday 2 January 2020 at 8.30 am.

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What you can and can't flush down the toilet or drain

Everything that goes down the drain in your kitchen, bathroom, or laundry is called wastewater or sewage. All of it makes its way to a sewage treatment plant in the Port Macquarie-Hastings area where it is screened, cleaned and treated to environmental standards and then released back into the environment.

What you do and don't flush down the toilet, drain or sink can make a big difference.

Please refer to our brochure:   "Wastewater Systems - After the Flush".2MB pdf(PDF, 2MB)

Wet Wipes

Wet wipes are not biodegradable - there is no such thing as a flushable wipe as they don’t break down quickly enough! Flushed wet wipes can block pipes, which can lead to sewage overflows into homes or creeks and a costly plumbing bill.  For more information please refer to 'Flushable' wipes block pipes.

The 3 P’s

The only things you should flush down the toilet is Poo, Pee and Paper (toilet paper). Anything else should be disposed of in an appropriate waste bin.

What can you do to help?

To keep this system working effectively and prevent costly blockages, you can help by keeping it free of waste that should be placed in the bin. Put a bin in your bathroom and toilet.

Help us to keep our wastewater system working by avoiding flushing the following items down the toilet:

  • Wet wipes, cleaning wipes, toilet wipes
  • Nappies
  • Cotton buds
  • Sanitary items
  • Dental floss
  • Incontinence pads
  • Kitty litter
  • Cigarette butts
  • Medications

All these items should be wrapped and disposed of in the Red bin.

Refer to our brochure:   "Wastewater - a User's Guide".1MB pdf(PDF, 1MB)

Did You Know -

  • Wet wipes are not biodegradable.
  • Flushing cotton tips down the toilet can also cause significant sewer blockages along the network and equipment failure at sewage treatment plants by jamming pumping equipment.
  • Never flush razor blades, syringes, chemist or other non-biodegradable products down the toilet or sink. Pharmaceutical products (medicines) should be taken to your chemist for safe disposal.
  • Do not flush fish down the toilet - place in the GREEN organics bin
  • Syringes should be placed in an appropriate syringe disposal unit and disposed of at an approved location.  Please visit Council's sharps website for more information: 

    https://www.pmhc.nsw.gov.au/Services/Waste/Other-waste-services/Safe-disposal-of-community-sharps

This page was last updated on: 22 November 2019