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    We're changing the way we do business and how we deliver services to our community. We're still accessible and open for business via phone, email and online. Stay informed, visit our COVID-19 page. 

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Difficulty paying rates

If you have concerns around meeting your payment deadlines, please call the Customer Contact Centre on 6581 8111 so we can discuss payment options with you. 

Please note any alternate arrangement entered into with us is assessed on a case by case basis and may be subject to current interest charges.

Late payments

If your quarterly payment is not paid in full by the due date, you may have to pay interest on the amount owing. The interest charge is simple interest calculated daily at the rate shown on your rate notice.

Rates in Arrears may also be subject to recovery proceedings and may incur recovery costs. If you are having difficulty meeting your payment deadlines, please call the Customer Contact Centre on 6581 8111 so we can discuss payment options with you. 

 

This page was last updated on: 24 March 2020