We understand that due to exceptional circumstances, ratepayers may at times encounter difficulty in paying rates and charges. Our Hardship Policy is in place to assist and you may be eligible to apply for rate relief assistance during such difficult times.
If you have any concerns about paying your Council rates or other fees and charges, please get in contact with us via our Customer Call Centre on 02 6581 8111 or email us at firstname.lastname@example.org so we can discuss payment options and work on a plan with you.
Alternatively, complete our online form to apply for rate relief assistance.
Late payments explained
If the quarterly payment is not paid in full by the due date on the rate notice, you may have to pay interest on the amount owing. The interest charge is calculated daily at the rate shown on your rate notice. Rates in Arrears may also be subject to recovery proceedings and may incur recovery costs.
This page was last updated on: 16 April 2020