• Site wide emergency announcement. Site wide emergency resolved announcement. Site wide generic announcement.

    We're changing the way we do business and how we deliver services to our community. We're still accessible and open for business via phone, email and online. Stay informed, visit our COVID-19 page. 

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COVID-19 (Coronavirus) - Proactively managing the risk

COVID19 campaign logo

This page has been established to provide relevant information regarding COVID-19 (Coronavirus) for the Port Macquarie-Hastings community.

COVID-19 continues to be a major concern within our community, so we're following the advice from the Australian Government and NSW Department of Health and taking a range of measures to ensure we can continue to provide essential services, and ensure the safety and well-being of our staff and community.

We are open for business and have temporarily changed the way we deliver services to our community.  You can contact us via phone, email and online.  We’ve increased staffing within our Call Centre Team, who are available on 6581 8111 or council@pmhc.nsw.gov.au during business hours.

Council services and facilities that are open:

  • Customer Call Centre - 6581 8111
  • Waste Facilities at Cairncross, Comboyne, Kew, Port Macquarie and Wauchope (please note that temporary restrictions are in place with cash not being accepted for payment and social distancing rules - except at Comboyne which does not have card facilities)  
  • Water and Sewer Operations
  • Port Macquarie Airport - check with your airline regarding flight changes and/or cancellations (please note the Cafe is closed).
  • Innes Gardens Memorial Park Crematorium and Lawn Cemetery (under strict social distancing guidelines). The office is currently closed but you can call us on 6581 8777.
  • Sports Fields
  • The Pound
  • Ferries - travel is free for delivery drivers delivering food, medicines and other life essentials.
  • Beaches - please note our beaches will not have flags or designated swimming areas set up, however, lifeguards will still be onsite to patrol.  
  • Public amenities 
  • Parks
  • BBQ/picnic shelters

Our delivery of services such as water, sewer, waste management and our maintenance programs remain unchanged at this stage.

Council services and facilities that are closed:

  • The Glasshouse including the Visitor Information Centre and Regional Gallery.
  • The Port Macquarie and Wauchope Indoor Stadiums.
  • The Customer Service Centres for face-to-face services, however people can still access us over the phone or online.
  • The Libraries in Laurieton, Port Macquarie and Wauchope, however online services including ebooks and Kanopy are still available.
  • The Public Swimming Pools in Kendall, Laurieton, Port Macquarie and Wauchope.
  • The Hub
  • Community Halls
  • Outdoor playgrounds
  • Outdoor exercise equipment
  • Skate parks

Cleaning levels at our public amenities and facilities have been increased, and we’re endeavouring to provide toilet paper and soap where possible, despite the setbacks we’ve faced with recent increases in theft and vandalism in these facilities.

There are also a number of community and major events that have been cancelled or postponed, and we suggest you contact each independent organiser for more information relating to their specific event.

Staying informed

The Federal Government has launched a new Coronavirus App and a WhatsApp chat group to help keep people informed and up to date on the latest news, information, health advice and guidelines.

The best place to stay informed on COVID-19 (Coronavirus), including updates, alerts and resources, is to visit the Australian Government Department of Health website

If you're concerned about COVID-19, call the Coronavirus Health Information Line on 1800 020 080 for advice. The line operates 24 hours a day, seven days a week.

If you require translating or interpreting services, call 131 450.

Social Distancing

Our community are being asked to keep a minimum of  1.5 metres away from others, avoid large social gatherings and avoid physical contact with people. The more space between you and others, the harder it is for the virus to spread. Watch the video below on how to practice social distancing, and for more information, visit the Australian Department of Health website.  

How to self-isolate

Self-isolation means you must stay at home or in your hotel room for 14 days. This is to prevent the possible spread of the virus to other people. You must self-isolate if any of the following applies to you:

  • you have COVID-19
  • you have been in close contact with a confirmed case of COVID-19
  • you arrived in Australia after midnight on 15 March 2020

During the 14 days of isolation, you must stay at home or in your hotel and don’t go to public places including work, school, childcare, university or public gatherings. Use personal transport, but if you need to use public transport, reduce the spread of germs through good hygiene, wearing a mask and avoiding physical contact. Only people who usually live with you should be in the home. Do not see visitors. If you are in a hotel, avoid contact with other guests or staff. If you are well, there is no need to wear surgical masks at home. Ask others who are not in isolation to get food and necessities for you. If you must leave home, such as to seek medical care, wear a surgical mask. If you don’t have a mask, take care to not cough or sneeze on others and practice good hygiene. 

Download the Coronavirus isolation guidelines for information on how to self isolate. 

Breaches of the Public Health (COVID-19 Quarantine) Order 

Crime Stoppers NSW is the best and most appropriate way to report any breaches or concerns around people acting contrary to self-isolation as per the Public Health (COVID-19 Quarantine) Order.

Crime Stoppers NSW can be contacted on 1800 333 000 or you can use their website https://nsw.crimestoppers.com.au/

Maintaining your health

It’s completely normal to experience a range of emotions in these situations, including anxiety, forgetfulness, sleep disturbance and more. Having someone to listen to and support you through this is very important.

The following are free services available 24 hours a day, seven days a week. No GP referral is needed.

  • Northern NSW - Connect to Wellbeing on 1300 160 339
  • Mental Health Line – 1800 011 511 

  • Lifeline Mid Coast – 13 11 14 

  • Liberty Domestic & Family Violence Specialist Services - 6583 2155 or email info@libertyservices.org.au 
  • Headspace Port Macquarie - 6588 7300 or email headspacePM@each.com.au 
  • Mensline – 1300 789 978 
  • Kids Helpline – 1800 55 1800 
  • Beyondblue – 1300 22 4636 
  • Healthy Minds - 1300 16 339

Support for business

Now, more than ever, is the time to get behind our local businesses and 'Support Local'. We can all do our bit, and we encourage everyone to get behind our business community to see how they may be able to continue to deliver their services, while accommodating the Federal and State Governments' health and social distancing guidelines. 

The Australian Federal and NSW Governments have introduced several financial support programs to assist small businesses impacted by COVID-19. An overview of support currently available can be accessed at https://www.smallbusiness.nsw.gov.au/get-help/covid-19-coronavirus-information-small-business-owners



Good hygiene

We all need to practice good hygiene to protect against infection and prevent the virus spreading.

Good hygiene includes:

  • covering your coughs and sneezes with your elbow or a tissue
  • disposing of tissues properly
  • washing your hands often with soap and water, including before and after eating and after going to the toilet
  • using alcohol-based hand sanitisers
  • cleaning and disinfecting surfaces
  • if you are sick, avoiding contact with others and staying more than 1.5 metres away from people

To find out more, visit https://www.health.gov.au/news/health-alerts/novel-coronavirus-2019-ncov-health-alert


This page was last updated on: 03 April 2020