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Bushfire government support services

The NSW Government has set up a bushfire customer care service to help people and businesses affected by bushfire. Customers are offered ongoing support to navigate the recovery process by a Service NSW customer care specialist. In addition, a Business Concierge has been set up specifically to help small business operators.

Customers are encouraged to call Service NSW on 13 77 88, see a customer care specialist in a Bushfire Recovery Centre, Service NSW Centre or Mobile Service Centre, or go to

Support services and recovery advice is available from the key agencies listed below:

  • Service NSW  Bushfire Customer Care service hotline: 13 77 88  
  • NSW Office of Emergency Management website:
  • Disaster Welfare Assistance Line - 8:30am - 4:30pm: 1800 018 444
  • Department of Planning, Industry and Environment website:

Local Bushfire Recovery Officer Contact

Ms Julie King
Recovery Officer
Fire Recovery Program - Mid Coast
NSW Department of Primary Industries
98 Victoria St Taree NSW 2440
Mobile: 0417 483 339




This page was last updated on: 20 May 2020