Local Flood Outreach Centres
With fewer people coming to our centres, they have closed.
We will continue to work with Resilience NSW to support our community in the ongoing recovery.
Any remaining paperwork for flood assistance grants can be dropped in to Port Macquarie’s Service NSW centre on Central Road.
For help with Disaster Welfare Assistance or general enquiries call Service NSW 13 77 88.
For general council inquiries call our customer service team on 6581 8111.
NSW Government Disaster Customer Care
Service NSW is supporting flood-impacted people with information on and access to assistance and supports across an array of NSW Government partner agencies, local government and the Australian Government.
Call 13 77 88 or visit www.service.nsw.gov.au to find out about disaster relief options.
Claiming insurance - Insurance Council of Australia
The Insurance Council of Australia encourages affected homeowners to start clean-up before insurance assessors visit, without risk to their claims.
Call their hotline on 1800 734 621 if you are uncertain of your insurance details or have general questions around the claims process.
For more advice and tips, read their news release (PDF, 157KB).
Disaster relief payments and grants
Service Australia and Resilience NSW have announced financial assistance for individuals and businesses impacted by the floods.
- Disaster Recovery Payment – $1000 per adult and $400 per child if your home has been severely damaged or destroyed, or you've been seriously injured
- Disaster Recovery Allowance – short-term income assistance (up to 13 weeks) if you've lost income as a direct result of the floods
Mental Health Support
Recovering from disasters takes time, both physically and mentally. Make sure you're looking after your mental health. If you need help, it's available:
- Lifeline on 13 11 14
- Beyond Blue 1300 22 46 36
- NSW Mental Health Line on 1800 011 511
This page was last updated on: 28 June 2021