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Port Macquarie flood outreach centre

Local Flood Outreach Centres

Our dedicated flood outreach centres provide face-to-face support for impacted residents and businesses. There you will find representatives from a range of government and non-government agencies to help you with everything from grants to mental health support. 

Services NSW Department of Primary Industries
Lifeline Red Cross
Services Australia (Centrelink) Salvation Army
Community Housing Ltd Council
Resilience NSW Legal Aid NSW (1800 801 529)
Insurance Council Australia  
Port Macquarie Flood Outreach Centre
The Hub
143 Gordon Street,
Mon-Fri: 9:00am - 4:00pm
Laurieton Flood Outreach Centre
Laurieton School of Arts Hall
58 Bold Street (Cnr Bold and Laurie St)
Mon - Fri: 9:00am - 4:00pm

Flood Recovery Hotline

We have set up a Flood Recovery Hotline to help you get back on your feet as quickly as possible. We are here to support you and will try our best to e with you every step of the way.

Call us on 6581 8444

Mobile Flood Recovery visits

Mobile Flood Outreach will be visiting the following locations: 

  • Comboyne - Community Hall
    Tuesday 4 May
    10am - 2pm
  • Beechwood - Community Hall
    Thursday 6 May
    10am - 2pm
  • Byabarra - Community Hall
    Monday 10 May
    10am - 2pm
  • Pappinbarra - Hollisdale Hall
    Wednesday 12 May
    10am - 2pm
  • Telegraph Point - Community Hall
    Thursday 13 May
    10am - 2pm
  • Wauchope - Senior Citizens Hall
    Each Tuesday (until 22 June)
    10am - 3pm

Flood Recovery Community Meetings

We're hosting community meetings across our region, so that you can meet with us to talk about how the floods impacted you and your community. We'll be providing updates on the recovery process, and collaborating on ideas to make the road ahead as smooth as possible. Community meetings will be held in the following locations on the following dates:

  • Pappinbarra - Hollisdale Hall
    Tuesday 4 May
    6 - 7:30pm

  • Kendall/Kew - Kendall Services Club
    Thursday 6 May
    6 - 7:30pm

  • Beechwood/Redbank - Beechwood Hall
    Monday 10 May
    6 - 7:30pm

  • Long Flat/Ellenborough - Elleborough Hall
    Tuesday 11 May
    6 - 7:30pm

  • Comboyne Comboyne Hall
    Thursday 13 May
    6 - 7:30pm

NSW Government Disaster Customer Care 

Service NSW is supporting flood-impacted people with information on and access to assistance and supports across an array of NSW Government partner agencies, local government and the Australian Government. 

Call 13 77 88 or visit

Claiming insurance - Insurance Council of Australia

The Insurance Council of Australia encourages affected homeowners to start clean-up before insurance assessors visit, without risk to their claims.

Call their hotline on 1800 734 621 if you are uncertain of your insurance details or have general questions around the claims process. 

For more advice and tips, read their news release (PDF, 157KB). 

Disaster relief payments and grants

Service Australia and Resilience NSW have announced financial assistance for individuals and businesses impacted by the floods.

  • Disaster Recovery Payment – $1000 per adult and $400 per child if your home has been severely damaged or destroyed, or you've been seriously injured
  • Disaster Recovery Allowance – short-term income assistance (up to 13 weeks) if you've lost income as a direct result of the floods

Mental Health Support

Recovering from disasters takes time, both physically and mentally. Make sure you're looking after your mental health. If you need help, it's available:

Lifeline on 13 11 14

Beyond Blue 1300 22 46 36

NSW Mental Health Line on 1800 011 511


This page was last updated on: 07 May 2021