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Clean up and waste removal

waste bulk goods

We are working hard to provide you additional assistance in cleaning up the waste caused by the recent floods. Your patience is welcome as we get through this together. 

The priority will be ensuring roads are accessible, making places safe for people to return, and cleaning up and removing of bulk waste.

If you need extra assistance with your clean up please call our customer service team on 6581 8111.


  • Cairncross Waste Management Facility
    Telegraph Point Road, Pembrooke
    Open Mon to Fri: 7am - 4pm and Sat: 8am - 4pm

  • Port Macquarie Waste Transfer Station
    Kingfisher Road
    Open every day 8am - 4pm

  • Wauchope Waste Transfer Station
    Commerce St - off King Creek Rd
    Open every day 8am - 4pm

  • Kew Waste Transfer Station
    Herons Creek Road
    Open every day 8am - 4pm

Important flood waste info:

  • For large truck loads of flood damaged waste, please go to Cairncross. Small trailer/ute loads are accepted at the smaller waste transfer stations.

We are trying our best to get to all enquires, please be patient with us should you experience any delays.

Do you have kerbside flood damaged waste needing to be collected from your home, or street, or area?

 Let us know ASAP by contacting the flood recovery team on 6581 8111, or log the request via the form below.

Click here to view form.

Where possible, please sort your recyclable waste to help us reduce landfill.

These items go to a separate area:

  • Green waste (Use your green bin first)
  • White goods
  • Scrap metal
  • E-Waste such as computers and TV's
  • Mattresses
  • Household chemicals
  • Hazardous Waste eg paint, batteries and gas bottles - These can also be dropped off for FREE at any transfer station.

Protecting yourself whilst cleaning up

  • Always wear gloves to avoid direct contact with the skin, and to protect yourself from injury whilst using tools and implements.
  • Wear protective footwear that covers your skin adequately to avoid direct contact with rotting vegetation and compost.
  • When collecting and removing rotting material such as spoiled food or vegetation, always wear a nose and mouth guard or dust mask.
  • Wash your hands after dealing with rotting food. While cleaning up, be mindful of materials containing asbestos and take appropriate precautions.

Asbestos is a hazardous material often found in properties. If your house was built before 1990 it is likely to contain asbestos. It must be separate from all other rubbish.

There are legal requirements for how to handle, remove and dispose of asbestos. The recent flood event may have damaged buildings and this might cause dispersal of materials that contain asbestos. This may pose a serious and significant health risk to you, your family and anyone who handles this material.

If you find asbestos debris on your property, we recommend engaging a licensed tradesperson to assess the situation and subsequent removal.

  • If you find asbestos debris on your property you can safely remove it yourself if you wish. Follow the advice from NSW Fire and Rescue and see the advice in the dropbox below.

What might contain asbestos?

  • Fibro sheeting
  • Water, drainage and flue pipes
  • Roofing shingles
  • Guttering
  • Floor and wall coverings

How do I dispose of asbestos material?

There are legal requirements regarding asbestos management, its removal and its disposal. The safest way is to engage a licenced tradesperson who can protect you, your family and your neighbours from the dangers of asbestos dust and fibres.

Buildings, especially those built before 1987, may contain asbestos. For information on safe handling and removal of asbestos visit www.safework.nsw.gov.au.

If it is a very small amount of material you may safely remove it only:

  • If it is under 10m2 (this is approx. half a wall).
  • If you follow these rules
  • Keep asbestos waste separated from other waste you are removing, and do not put it in red bins or skip bins. This is really important to keep you, your family, your neighbours and the volunteer and clean-up crews safe.
  • You can dispose of very small amounts at our Cairncross Waste Facility between 8am - 3pm Mon - Fri. For more information, click here .

If I decide to remove fibro fragments myself, what should I do?

Before you set out to remove fibro fragments, make sure you have the required equipment.

  • Disposable plastic hand gloves or washing up gloves
  • A P2 Face mask - ask the Emergency Services people.
  • Garbage bags.

Follow these steps, exactly:

  1. Place hand gloves over both hands and put on face mask
  2. Pick up (don’t sweep) fragments of fibro and place in plastic bag
  3. Remove gloves and face mask and place in plastic bag
  4. Knot the top of the plastic bag, and then place the knotted bag into the second empty plastic bag and then knot the top (double bag).
  5. Clearly label the bag as Asbestos. Call council to arrange disposal. The asbestos bag will be a separate pile to all other waste and rubbish piles, do not mix asbestos waste with other rubbish piles.
  6. Wash and clean hands thoroughly with soap and water.


If you have lost your bins, please contact us on 6581 8111 for replacement.  Please also advise our staff if you require a kitchen tidy and cornstarch bags.

This page was last updated on: 28 June 2021