Our online payments, records portal and eServices will be offline from 5:30pm Wednesday 22 March until 9am Thursday 23 March. Other payment options, such as direct debit and BPay will be available as usual. See all options at the link below.
We are getting ready to turn on the big tap at the Bonny Hills Recycled Water Plant and start distributing recycled water to certain properties in Bonny Hills and Lake Cathie.
Residents with purple pipes on their properties can book a test with our water technicians, to ensure their properties connections are setup correctly. These tests check for cross connections with your drinking water supply, and are essential before we can start supplying your homes with recycled water.
Not all homes have recycled water connections, so check your eligibility before booking.
To be eligible for an in-home, cross connection test you need to:
The interactive map below highlights the areas where we will be testing.
* If you are having difficulties viewing the map on this page, open the map in a new window.
Our water technicians will need to access every tap in your home, so it’s best to plan for someone to be home to guide them.
Last chance to Book
Booking times are available between 17 - 23 September. Times range from 9am to 7pm depending on the date. Saturday and Sunday are also included.
Please complete your online booking using the form below. Find a date and time that suits you then provide your contact details. You will be sent a confirmation email which will allow you to modify or cancel the appointment if required.
Book your test
This mandatory check forms part of our regulatory requirements for managing a recycled water scheme. Over a five-year period, we need to test every property and business connected to recycled water.
Cross connections are present when there is a mix up between the pipes that supply drinking water or recycled water to your home. We need to make sure that recycled water is only flowing through the purple pipes.
If a cross connection is detected you will need to engage a plumber to fix the connections (at your expense). We will arrange a time to re-check the pipes once this is complete.
Please get in contact with our Customer Service team if you did not receive a letter, but:
Phone:
(02) 6581 8111
Email:
council@pmhc.nsw.gov.au
While booking online is our preferred method, you can call our customer service team on 6581 8111 for assistance if you cannot find a suitable booking time or you are experiencing technical difficulties.