Recycled water connection testing

We are getting ready to turn on the big tap at the Bonny Hills Recycled Water Plant and start distributing recycled water to certain properties in Bonny Hills and Lake Cathie.

Residents with purple pipes on their properties can book a test with our water technicians, to ensure their properties connections are setup correctly. These tests check for cross connections with your drinking water supply, and are essential before we can start supplying your homes with recycled water.

Not all homes have recycled water connections, so check your eligibility before booking.

Book a test

Step 1.Confirm your property eligibility

To be eligible for an in-home, cross connection test you need to:

  • live in the Lake Cathie / Bonny Hills Area 14 locality
  • have received a letter from us inviting you to book a time for our water technicians to come to your home to undertake the test.

The interactive map below highlights the areas where we will be testing. 

* If you are having difficulties viewing the map on this page, open the map in a new window.

Step 2.Plan for someone to be home

Our water technicians will need to access every tap in your home, so it’s best to plan for someone to be home to guide them.

  • Ensure that there is clear access to each tap, shower, and to your laundry.
  • Please inform us if you need to cancel your booking due to COVID concerns.

Step 3.Book for your preferred time

Last chance to Book

Booking times are available between 17 - 23 September. Times range from 9am to 7pm depending on the date. Saturday and Sunday are also included.

Please complete your online booking using the form below. Find a date and time that suits you then provide your contact details. You will be sent a confirmation email which will allow you to modify or cancel the appointment if required.  

Book your test

This mandatory check forms part of our regulatory requirements for managing a recycled water scheme. Over a five-year period, we need to test every property and business connected to recycled water.

Cross connections are present when there is a mix up between the pipes that supply drinking water or recycled water to your home. We need to make sure that recycled water is only flowing through the purple pipes.

If a cross connection is detected you will need to engage a plumber to fix the connections (at your expense). We will arrange a time to re-check the pipes once this is complete.