Your Water

Most of the properties in our area are connected to town water and have a water meter which records the use of water.

It is useful to know where your water meter is because the stop tap, which controls the flow of water to your house is also located inside the water meter box. 

In an emergency such as a broken water pipe or a need to change a tap washer inside your property, you can use the stop tap to turn off the water supply to your house.

Water meters

If you need to connect to town water and want us to install a water meter you need to complete our water service application.

We actively monitor the accuracy of water meters, and will replace inaccurate or faulty meters.  We will replace the meter at no cost if the meter:

  • Is found to be defective
  • Can no longer be reasonably maintained
  • Is replaced as part of a meter replacement program

If you think your water meter is not accurately recording your usage you can please contact us to request an accuracy check.

Tank Water

Some of the properties in our area rely on water tanks which are filled by collecting rainwater; if you rely on your tank for drinking water and you run out, you can call one of our approved water carters:

Water carters need to have a licence from us to operate. As part of this, they must adhere to strict conditions and requirements to ensure the water they supply is free from contamination and safe to drink.

Where does our water come from?

Water for our region is stored in several dams and reservoirs. These are replenished from local rivers, under strict conditions. Water is then treated to make it safe for everyone to use.

Where is our water stored?

The main water storage reservoirs for our region are Port Macquarie Dam and Cowarra Dam.  

Wauchope, Comboyne, Long Flat and Telegraph Point have their own water supplies which are pumped directly from the Thone River, the Hastings River and the Wilson River. 

Pumping water from the river

Water is regularly pumped from the Hastings River at Koree Island, near Wauchope, to replenish our water supplies. The Koree Island pumping station can pump 120 megalitres per day in peak conditions. 

Pumping from the river can only be done when certain conditions are met. Some of the conditions we take into account are: 

  • River flow 
    To protect the natural environment, including fish, platypus and plants, we don’t pump water when the river flow slows below a certain level. 

  • Nutrient levels 
    High nutrient levels can lead to algae growth, and this is a particular risk after rainfall due to runoff. We don’t pump when levels are high. 

  • Turbidity
    This refers to how murky the water is. High turbidity means the water can contain pathogens, so we don’t pump water when this is the case. 

Treating water

These are some of the ways we ensure our area has safe, clean water:

  • Water is mixed 
    Water stored in our dams is constantly turned over (mixed) which maintains constant temperature and water quality and reduces the likelihood of algae.
  • Water is cleaned 
    We treat and disinfect water before it enters the water supply system. This treatment includes using chlorine to kill bacteria.
  • Water is filtered
    Filters remove any solid particles that may be in the water. We operate membrane filtration plants at Wauchope, Telegraph Point, Long Flat and Comboyne which provide filtered water to these communities.
  • Water is monitored
    We have an untreated water monitoring station at Koree Island. We run regular tests on water and will shut down pumps if water quality drops.
  • Samples are taken and tested
    We regularly take samples from 47 locations in the region before supply reaches your taps. These samples are analysed in our Environmental Laboratory at Charles Sturt University’s Port Macquarie campus.