Our online payments, records portal and eServices will be offline from 5:30pm Thursday 8 December until 9:00am Friday 9 December, 2022. Other payment options, such as direct debit and BPay will be available as usual. See all options at the link below.
Road maintenance is one of our core services and we know it’s one of your highest priorities too. With over 1,300km of roads, we get a lot of requests for repairs! We’ve got to make sure we fix the high risks first so we can keep you safe.
We prioritise our roads repairs based on traffic numbers, significance, speed limit, bus routes, proximity to places of public interest and pedestrian activity. We also get an independent road survey done each year to help us plan future road maintenance.
Road maintenance includes pothole repairs (jetpatching), resealing, unsealed road grading, roadside vegetation maintenance and road drainage cleaning and repairs (kerb and gutter, shoulder grading and stormwater pipes and pits). We have an annual budget for our maintenance programs and our bigger projects are included in our Delivery Program and Operational Plan.
Most of the time we will fix potholes on our roads through a process called jetpatching. This fills the holes with a tar and stone mix; we do this as it is a cost-efficient way to maintain the road before we schedule and budget for larger road repair works.
When potholes are reported they are assessed for their risk based on their location and their size and added to our works program; potholes can be reported on our report a road issue page.
Over 450km of our areas roads are unsealed (gravel). Most of these are graded every 12 months or every 6 months for the roads with more traffic dependant on the road condition. The grading process reshapes the road by bringing the gravel from the sides back to the middle, removing potholes and reducing lumps and bumps. Grading is better carried out in dry weather as wet weather can cause the road to become boggy or slushy.
We need your help in monitoring the state of our roads; if you come across a road that needs immediate attention request an inspection by reporting a road issue.
Resealing is a preventative measure to protect our roads, like paint protection on your car, but it can only be done on roads that are in a fair to good condition. The roads get sprayed with a new coat of bitumen which has to set before a final coat is put on. There will be some loose stones while these layers set so please drive carefully. This two-step process waterproofs the road to stop potholes and cracks from forming. It's a great way to reduce our maintenance costs by extending the life of the road. Resealing costs about one tenth of a full reconstruction and can give us an extra 10-15 years out of a road! Our independent road survey helps us work out which roads can be resealed, and which roads need more extensive reconstruction.
State owned roads
Roads like the Pacific Highway and the Oxley Highway are owned and managed by Transport for NSW. Transport for NSW also manages all the intersections on these roads, including:
If you have any questions about these roads or intersections, please contact Transport for NSW. You can find information road classifications, and see who the road authority is for each road in our region in our road register.
Live Traffic NSW is available for updates on road conditions and closures for both scheduled works and during major events and emergencies.
If you experience problems related to roads please report the issue.
All public gates and cattle grids on public roads need our approval so we can make sure they won't cause any access or safety issues for road users. Once a grid or gate is in place, the person who sought approval for it is responsible for maintaining it. To apply for approval, please complete our Works within a Road Reserve Application.