Emergency Hub

The Port Macquarie Hastings Council Emergency Hub aims to assist in connecting community members with information and support services throughout the various stages of an emergency.  

Before, during and after an emergency, it's important to know who you can call for help, or how you can get the latest updates.  

Emergencies can happen at any time and it’s important to prepare, know where to find help, and how to stay updated. Council updates will be provided on our Facebook page here. However, for live updates from emergency response agencies during a disaster, please access this through the respective agencies channel. 

Stay updated

Council Update - Ex-TC Alfred

Port Macquarie Hastings Council is actively preparing for the impacts of ex-Tropical Cyclone Alfred, with forecasts predicting damaging winds, heavy rainfall, large surf, and potential flooding.

To prioritise public safety and support emergency preparations, some Council services and facilities will be temporarily closed or modified from Thursday, 6 March.

We will continue to provide updates on service changes, emergency support, and safety advice as conditions evolve. Please stay informed, follow official warnings, and take necessary precautions.

For the latest updates, follow our social media channels. 

Floodwater hazard advice

Council’s Environmental Health team advises the community to treat all floodwater as potentially contaminated.

Do not swim or play in floodwaters as it may contain bacteria, chemicals, logs, sharp items, and other hidden dangers.

You should also not swim in the ocean for 72 hours after heavy rain, and in rivers, creeks, and lakes for at least three days after the rain has stopped due to the potential for contaminants to be present. Even after these periods, you should look at the surrounding area for waste, logs, debris, oil and other hazards before entering the water.

If you have been in contact with floodwaters or items contaminated by floodwater, you should remove and wash contaminated clothes and items and wash your hands thoroughly with soap and clean water.

During clean up you should:

  • Always wear gloves and other Personal Protective Equipment.
  • Dispose of all food (including frozen food) that has come in contact with floodwaters.
  • If you have a septic tank that has been flooded, contact your service provider for advice.
  • Have professionals check electrical work that has been impacted by floodwaters.
  • Be aware of mosquitoes, empty buckets and stagnant water sources that can be used to breed mosquitoes and use a repellent with an active ingredient such as picaridin, DEET, or oil of lemon eucalyptus.
  • Wash your hands with soap and clean water regularly.

Contact your GP if you have any health concerns.

Hazards Near Me app

Hazards Near Me shows current information about local emergencies, including flood, bushfire and tsunamis, and advice on what to do to stay safe.

The app can send you push notifications when there are new incidents or when information changes.

Live Traffic NSW

Live Traffic NSW provides real-time information about roads and changed traffic conditions that affect your journey on road throughout NSW.

Hazard Watch website

The Hazard Watch website provides real time access to critical hazard information during emergency events.

Bureau of Meteorology

The Bureau of Meteorology website provides access to weather forecasts, severe weather warnings, flood information, marine and high seas forecasts and climate information.

NSW Health resources

Important numbers to remember

Replacement medicine and prescriptions

Pharmacists may be able to help replace medicines or prescriptions. Speak with your local pharmacy, GP or call healthdirect on 1800 022 222.

Mental health support for affected communities

1800 011 511 - Mental Health Line
Press ‘Option 1’ to be transferred to your nearest community mental health, drug and alcohol service.

Visit the NSW Health website for more information.

                  

Our role during a disaster

While we are not an emergency response agency, in an emergency event, we work to: 

  • advise of our service interruptions, and work to resolve service issues impacting welfare and safe access
  • support first responders and agencies in assisting our community.

We also have a role in working with lead agencies to coordinate relief and recovery support for our community and our spaces, after disasters or emergencies have occurred. 

Emergency events and lead agencies

Emergencies or declared disaster events are controlled by either a Lead Agency or an Emergency Operations Controller.

The Lead Agency will vary, depending on the type of emergency. The following is a summary of potential types of emergencies which may affect our community.

Type of emergency  Lead Agency
Animal, plant disease, rodent or insect plague  Department of Primary Industries 
Fire

In a rural fire district: NSW Rural Fire Service
In an urban fire district: Fire and Rescue NSW

Flood NSW State Emergency Service
Pandemic NSW Health
Severe storm NSW State Emergency Service
 Tsunami NSW State Emergency Service

Whilst Port Macquarie Hastings Council is not a lead agency, in a disaster or emergency event, as a member of the Local Emergency Management Committee (LEMC) we work to: 

  • Advise of any interruptions to the services we provide, including the status of roads and bridges, water and waste services and more
  • Restore any services which impact on the welfare and safety of our community in a timely manner
  • Support emergency lead agencies and/or combat agencies in assisting our community.