Our service may be impacted as we navigate this difficult period due to COVID affecting staffing levels. Our customer service centres are operating on reduced hours due to staff shortages.
Emergencies can occur at any time, so it is important to take simple steps to prepare yourself, your family, pets and property during a natural disaster or local emergency.
Understand the nature and impact of emergencies that may occur in the regions that you are living in or visiting.
Sit down with your family and plan what you will do if a disaster affects your area. Make important decisions such as when to leave, what to take and what to do with animals. Don't leave it to the last minute as disasters can happen with little or no warning. Make sure to prepare an emergency kit.
Annually maintain your home and surrounds in a manner that caters for all emergencies. Trim overhanging trees and branches and remove dead and dry vegetation from around the house. Clean out gutters and downpipes. Secure or put away loose items in your yard or balcony. Check the roof is in good repair and your smoke alarms are working. Does your home and contents insurance policy cover you for disasters and is it up to date?
Find out how to prepare and what to do if there is a disaster in your area. Stay informed of key emergency messages.
Share information with your family, friends, neighbours and those who may need assistance. Talk about your plans with family, friends and neighbours before an emergency happens. Everyone can help each other in many ways in a disaster.
During an emergency or disaster it's important to know who you can call for help, or how you can get the latest update on emergency situations.
Recovering from disasters takes time, both physically and mentally. Make sure you're looking after your mental health. If you need help, it's available:
Disaster Welfare Services can provide relief grants to eligible individuals and families whose homes and essential household items have been destroyed or damaged by a declared natural disaster. People with limited financial resources and no insurance may be eligible for assistance for essential household items and structural repairs to the home. For details of other assistance schemes, please visit Emergency NSW or call State Disaster Welfare on 1800 018 444.
Thank you to the community organisations, rural networks, evacuation centres, and Chambers of Commerce for engaging with us and providing project ideas to support our community in recovering from the devastating 2019 bushfires.
Funding organisations are requested to complete the evaluation and acquittal form for projects completed under the Bushfire Disaster Recovery Funding within 30 days of completion.
Our Disaster Dashboard provides updates on weather warnings, fires near you, road conditions, service outages, and emergency information in real time.
It's the best resource to prepare and update you in times of emergency or disaster.
The official bushfire season began in October. A well prepared home is easier to defend and reduces the risk to surrounding properties. Getting ready for a bush fire is easier than you think. Make a bush fire survival plan so you know what you will do if there’s a fire near you.