Changing the way we do business due to COVID-19 (Coronavirus)
Following the Federal and State Government announcements in relation to the evolving health pandemic - COVID-19, Port Macquarie-Hastings Council is temporarily changing the way we deliver services to our community.
While some of our services will be altered, we wish to assure the community that we are still accessible and open for business via phone, email and online, and are exploring ways to minimise hardship for members of our community, including ratepayers and business owners. We will share more information in this regard soon.
Effective midday today, Monday 23 March, the Glasshouse including the Visitor Information Centre and Regional Gallery, and the Port Macquarie and Wauchope Indoor Stadiums are closed until further notice.
From tomorrow, Tuesday 24 March, the following Council facilities will also be closed until further notice:
- The Customer Service Centres for face-to-face services, however people can still access us over the phone or online;
- The Libraries in Laurieton, Port Macquarie and Wauchope – our online services including ebooks and Kanopy streaming services are still available. We are also looking to enhance our digital options; and
- The Public Swimming Pools in Kendall, Laurieton, Port Macquarie and Wauchope.
While our customer-facing offices are closed, our phone, email and online services remain available. To contact Council email us at email@example.com, call us on 6581 8111 or take advantage of our online payment services at pmhc.nsw.gov.au.
We also continue to provide essential services to our community and the following facilities remain open for business including:
- The Innes Gardens Memorial Park Crematorium and Lawn Cemetery, which will continue to operate in accordance with Australian Health Department guidelines, particularly in relation to social distancing;
- The Waste Transfer Facilities in Comboyne, Kew, Port Macquarie and Wauchope; and
- The Port Macquarie Airport – however please check with your airline regarding flight changes and/or cancellations (please note the Cafe is closed).
Cleaning levels at our public amenities and facilities have been increased, and we’re endeavouring to provide toilet paper and soap where possible, despite the setbacks we’ve faced with recent increases in theft and vandalism in these facilities.
Many community and major events have been cancelled or postponed over the last week, and we suggest you contact each independent organiser for more information relating to their specific event.
Council is also considering potential changes that may be required for future access to facilities such as Council-managed community halls and public amenities.
It is acknowledged that there is uncertainty around what’s ahead in coming months, however we remain committed to ensuring that the vital services we all rely on every day continue. This includes ensuring we have clean water in our homes, our sewage is managed as per normal, and our red, yellow and green bins are picked up.
The situation is changing rapidly, and we encourage our community to stay up to date by following us on Facebook @pmhc2444, or visiting our website pmhc.nsw.gov.au where we will be providing regular updates as they arise.