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Delivering for our growing community

Released on: 06 December 2018

Released on: 06 December 2018

A recent quarterly progress report released by Port Macquarie-Hastings Council spells more positive news for our growing community, with 95% of actions in the 2018/19 Operational Plan on track for delivery.

Some highlights of Council’s achievements between July and September include telephone wait times for customers being ahead of target, further improvements to recreational and sports facilities and the delivery of significant road improvements.

General Manager Craig Swift-McNair said that working towards meeting the targets set out in the Operational Plan keeps Council focussed on delivering important initiatives on behalf of our growing community, and contributes to creating a vibrant future for our area.

“We’re seeing high profile projects get underway like the upgrade to the Port Macquarie Airport Terminal, and the tender awarded to construct reticulated sewerage in Comboyne, Long Flat and Telegraph Point… projects that play an important role in catering for our growing community,” said Mr Swift-McNair.

“Our focus on improving our road network has also been a high priority, with the construction of the Hastings River Drive/Newport Island Rd roundabout now complete, and our road rehabilitation and maintenance programs continuing as planned.

“There are also many services that we continue to deliver that aren’t always as visible, like upgrading our extensive water and sewer network, supporting community projects through our grants programs and enabling small businesses to succeed through innovative work spaces like the HUB pop-up”.

Work has also commenced on reviewing the experience customers have when dealing with Council, aimed at improving efficiency, enabling new technologies and reducing costs.

22,000 calls were received in the customer contact centre during July- September; 8,300 customer emails were processed; there were more than 65,000 visits to the Council website; and around 26,000 over the counter enquiries were managed through the Customer Service centres in Laurieton, Port Macquarie and Wauchope.

430 development applications, construction and complying development certificates were determined, highlighting the regions continued growth, and the increasing demand for local business services.

“We remain committed to delivering great outcomes for our community, and on the back of a strong financial result during 2017/18, we will continue to focus on outcomes that ensure we remain a great place to live, learn, work, play and invest,” said Mr Swift-McNair.

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