• Site wide emergency announcement. Site wide emergency resolved announcement. Site wide generic announcement.

    We’re continuing to deliver and support our community during the COVID-19 health crisis. For information and advice click here.

Main Content Anchor

Hardship Policy and Criteria

A summary of the Hardship Policy is provided below. You can view the full adopted  Hardship Policy here74KB pdf(PDF, 74KB)

Hardship Provision

The policy provides the framework to be followed in providing assistance to those ratepayers who are suffering genuine financial hardship which is covered under the Local Government Act 1993 and allows Council to provide assistance to these ratepayers.

Hardship Rates and Charges Relief

Applications for Hardship Rate Relief must be made on the appropriate form.  Hardship Rate Relief Application Form

(a)   The applicant must be the owner/spouse or part owner of the property and be liable for the payment of rates on the property.

(b)  The property for which the hardship application applies must be the principal place of residency of the applicant/s.

(c)  The property for which the hardship application applies must be categorised as “Residential or Farmland”. 

(d)  For application under Section 564 the applicant/s must have entered into a mutually acceptable agreement with Council in order to repay the outstanding rates and charges by periodical payments. Where a scheduled repayment default occurs, the levying of interest charges are to be reactivated from the last payment made in accordance with the repayment schedule.  The ratepayer must be contacted via correspondence and advised of the repayment default.

(e)  The application for hardship must be accompanied with supporting documentation which may include but is not limited to :

  • Reasons why the person was unable to pay the rates and charges when they became due and payable.
  • Copy of recent bank statements for all accounts.
  • Details of income and expenditure
  • Letter from a recognised financial counsellor or financial planner confirming financial hardship.

(f)    Application for hardship under Section 601 must be submitted within 6 months of the posting date of the rate notice in the first year of the General Revaluation for rating purposes.

(g)  Rate relief given under Section 601 will only be considered if the rates payable exceed 5% of the gross household income which may be determined by but is not limited to pension/salaries, investment income, deemed income from assets and deemed rental from non-owner residents.

(h)  The amount of the relief under Section 601 will be the difference between the Ordinary Residential Rate payable on the property for the previous year with the allowable rate percentage increase applied for the current and the Ordinary Residential Rates payable on the property in the rating year that General Revaluations are being used for the first time.

(i)    The maximum amount of relief under Section 601 will be $150.00 of Ordinary Rates where:

 The applicant’s ordinary rate has been increased in the year of a general revaluation by more than $200.00 from the previous financial year’s ordinary rate levied, and where the rate payer is either:

(a)  A person is in receipt of a pension, benefit or allowance under Chapter 2 of the Commonwealth Social Security Act 1991 or a service pension under Part 3 of the Veterans’ Entitlement Act 1986 of the Commonwealth and who is entitled to a Commonwealth Pensioner Concession Card.

(b)  A person whose income and assets are not in excess of the Commonwealth Government requirements to qualify for a Pensioner Concession Card. 


This page was last updated on: 21 April 2020