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Hardship Assistance Form

We understand that due to exceptional circumstances, ratepayers may at times encounter difficulty in paying rates and charges.  Our Hardship Policy is in place to assist and you may be eligible to apply for rate relief assistance during such difficult times.

If you have any concerns about paying your Council rates or other fees and charges, please get in contact with us via our Customer Call Centre on 02 6581 8111 or email us at

We understand our community has been impacted significantly as a result of COVID-19. In response to the impacts currently being faced, we've introduced a new hardship rate relief form specifically for COVID-19 to support residents in our community.

Complete our online form below and we will contact you to discuss your needs. 

Submit a Hardship
Rate Relief-COVID-19 Form
      Submit a Pensioner
Hardship Rate Relief Form

This page was last updated on: 24 April 2020